Privacy Statement
Wildflora Factory Pty Ltd is committed to protecting your privacy and using technology to give you a safe, effective and enjoyable online experience. This Statement of Privacy applies to the Wildflora Factory and governs data collection and usage. By using our website you consent to the practices described in this statement.
Collection of your Personal Information
Wildflora Factory Pty Ltd collects a limited set of customer information as supplied by you, such as your name, email address, mailing address and telephone number. We do not collect or use information such as your age, gender, race, religion, political affiliations, any kind of preferences, interests, favourite products or websites nor do we collect information about your computer hardware, software, IP address, browser type, domain names or referring website addresses.We cannot and would not read any of your online communications except those addressed to us.
We will not release and third parties are not permitted to access our records containing your personal information. The only other organisation with which we deal that will use your personal information is PayPal. PayPal verifies the Credit Card details that you provide when you place an order via our website. PayPal does not relay your Credit Card details to us. PayPal does relay to us the limited set of personal information (name, email, mailing address, telephone number) that is required to complete your order. That information is matched with the order details transmitted directly to us by our website. PayPal is required to maintain the confidentiality of your information.
Wildflora Factory Pty Ltd encourages you to review the privacy statements of other websites you choose to link to from our website and note whether those websites collect, use and share your information. Wildflora Factory is not responsible for the privacy statements, practices or contents of any websites but our own.
Use of your Personal Information
Wildflora Factory does not sell, rent, lease or in any way knowingly provide customer lists to third parties.
Wildflora Factory will only ever disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to:
(a) conform to the edicts of the law or comply with legal process served on Wildflora Factory Pty Ltd;
(b) protect and defend the rights or property of Wildflora Factory Pty Ltd; and
(c) act under exigent circumstances to protect the personal safety of one or more of our customers, employees, suppliers, the public or other relevant interested party.
Wildflora Factory uses the limited set of your personal information described above only for the purpose of completing and despatching your orders for our products and delivering any other services you may have requested. Wildflora Factory normally will not use your information to inform you of other products or services available from our company or affiliates, unless you request it. The exception to this is where we occasionally use contact details of our resellers to provide product or business information relevant to the sale of our products through their businesses.
We may send you some information or questions by email to clarify, facilitate or confirm a transaction – usually at the time of processing your requests or where appropriate, to arrange other forms of customer service or support. We will not normally send marketing materials without a specific invitation to do so. Marketing of products and services, current or new, will normally be conducted via our website for the customer to read and use at their choice.
Wildflora Factory normally will not contact you to take part in surveys or research about our current or potential new products or services. We welcome customer feedback when it is offered in a constructive manner intended to help us improve our products or services in ways that are commercially reasonable and legally permissible.
We may use some anonymous parts of your data (eg. Products Sold, Month of Sale, Customer’s Home State or Country and similar), aggregated with that of other customers, for statistical analysis to help us understand and respond to sales trends or issues that may become evident.
We may from time to time extract summary reports of the website pages our customers visit within the Wildflora Factory website, in order to learn which pages, products or services are more (or less) popular and thus improve the structure, content and promotion of our website or product range, in response to customer interest.
Use of Cookies
The Wildflora Factory website uses “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you register your details via our website, a cookie will help to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing address, shipping address, and so on.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to utilise all the interactive features and services of the websites you visit.
Security of your Personal Information
Wildflora Factory secures the personal information you provide to us from unauthorized access, use or disclosure. When personal or financial information (such as a credit card number) is transmitted to other Web sites (eg. PayPal), it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
PayPal does not supply your credit card details to us. We can only obtain your credit card details if you provide them directly to us, say by mail or fax. We do not store customer credit card details on any computer linked to the Internet or our internal network. We keep customer credit card details off-line and we will protect the confidentiality of your card details should you choose to send them to us.
Changes to this Statement
Wildflora Factory Pty Ltd may occasionally update this Statement of Privacy to reflect customer feedback or changes to company policy. We encourage you to periodically review this Statement to remain informed about our protection of your information.
Contact Information
Wildflora Factory welcomes constructive comment about this Privacy Statement. If you believe that we have not adhered to this Statement or that some changes in its content or meaning may be necessary, please contact Australian Wildflower Seeds at info@wildseedaustralia.com.au. Where necessary we will use commercially reasonable efforts to promptly determine and remedy the problem.
